GENERAL
Why does Insight for Living Canada (IFLC) seem so different from Insight for Living US (IFL US)? Aren't they the same organization?
While we are intimately connected with IFL US (insight.org), there are elements of our ministry that are uniquely Canadian. We have designed insightforliving.ca for our friends across the country, featuring uniquely Canadian tools, such as Emailcast, Insights magazine and our iPhone app. All of our store prices are in Canadian dollars, and donations processed through our site are issued from Canada. The broadcast you listen to on our site is also uniquely Canadian featuring events and products specific to your area.
BROADCAST QUESTIONS
How can I get a copy of the IFL music?
Sorry, copies of the IFL music are not available. The music you hear in the Insight for Living broadcast was composed specifically for the broadcasts. This means there are no full-length songs, only many small pieces of music. We do not have any plans to produce a soundtrack of our music.
The broadcast isn't on the radio in my town. How else can I listen?
There are several ways to listen to the broadcast other than on the radio
- Through your digital cable, satellite, or ADSL provider. Many radio stations can be heard through a digital stream through Shaw, Bell, or Telus in Canada. Check our broadcast schedule for stations airing our program and cross-reference it against your local television provider's radio channels to see what's available to you in your area.
- If you have high speed Internet you can stream many of IFLC's broadcasts online. Just click on Listen and choose the program you want to hear.
- Podcasts are another great way to hear Insight for Living, LifeTrac, One-Minute Message, or Paws & Tales where you want, when you want. Just follow the easy steps from our podcast page and download one or all four of our great podcasts directly onto your computer.
- Our free iPhone app, available in the App Store brings our broadcasts, blogs, videos and more right to your fingertips!
QUESTIONS ABOUT CHUCK
How can I book Chuck to speak at our church, conference, or event?
Because Chuck is already committed to Insight for Living, Dallas Theological Seminary, and Stonebriar Community Church, he has made it a firm policy to decline all speaking invitations not directly related to those three ministries.
What denomination is Chuck's church?
Stonebriar Community Church is a nondenominational, evangelical Christian church.
What version of the Bible does Chuck use?
Chuck preaches from the New American Standard Bible (NASB) because he believes that this version represents the most accurate translation of the original text. The Bible was originally written in ancient Hebrew and Greek, with a few sections in Aramaic. Therefore, any English Bible is a translation, and as such, it reflects the translators' philosophy. Some Bibles present a nearly word-for-word translation, while other versions offer a looser, more contemporary translation.
Can I send a message/card/letter directly to Chuck?
Due to his 100 per cent commitment to Insight for Living, Dallas Theological Seminary, and Stonebriar Community Church, as well as his book-writing schedule and time with family, it is impossible for Chuck to read all the letters he receives. However, we have a Pastoral Ministries department dedicated to answering letters from our listeners. You can contact us by mail or phone.
COPYRIGHT QUESTIONS
Can I photocopy the study guides? Can I make copies of Chuck's CDs? Who do I contact about copyright questions?
For all copyright questions contact us at rights@insight.org.
TECHNICAL QUESTIONS
I don't think the donation/purchase I made online went through. What should I do?
Please feel free to contact us with any concerns regarding your purchase/donation. We will be able to quickly tell if your transaction went through, and if not, assist you in completing it.
How do I sign up for the podcast?
Visit our podcast page for details on how to sign up.
How can I unsubscribe from the emails or mailing lists?
Please send an email to unsubscribe@insightforliving.ca and let us know which email you would like to cancel. You may also contact our office.
I have previously unsubscribed from IFLC emails by using a link at the bottom of an email that took me to a webpage. How can I re-subscribe?
When you cancel emails at unsubscribe@insightforliving.ca, we can no longer send you email resources without your verification. If you have previously used this method but wish to sign up again, please click here. Follow the instructions and sign up for the list you would like to be a part of.
What browsers are supported by insightforliving.ca?
While not every browser can be supported by IFLC, we try to support the most popular browsers: Firefox, Safari, Chrome, IE7 and IE8. If you are experiencing issues with the site, ensure that your browser has the latest updates. If you still have concerns, please contact us.
DONATIONS/FINANCES QUESTIONS
How much money comes from the US into Canada?
IFL US does not support IFLC by the sending of funds from the US to Canada.
Do you send money to the US?
The only funds IFLC sends to the US is when a purchase is made from a US vendor for product or supplies. IFLC's general policy is to make purchases in Canada and does so whenever feasible.
I don't have a credit card, can I still make a donation or purchase?
To make a purchase or donation by cheque, please contact us for the total of your transaction. If you live in the Greater Vancouver area, you may also stop by our office allowing you to pay by cash.
Why is the cost of Insight for Living cruises higher than that of non-ministry cruises?
Insight for Living offers competitive pricing when compared with other events of similar length and destinations. Our travel partner, Inspiration Cruises & Tours, often secures unique deals and service no other travel company can provide. That said, we will sometimes have a slight increase in the price of our conferences compared to others due to the costs associated with our excellent programming and entertainment, logistics management, and attentive care and service provided to give you the unmatched Insight for Living conference experience. Insight For Living cruise conferences are paid for, and made possible by, only those who choose to attend.
What is a Monthly Partner?
As a Monthly Partner you actively participate with IFLC in the mission of teaching biblical truth to Canadians. Monthly Partners support the ministry through a convenient, automatic method—the funds are withdrawn automatically from your bank account or credit card on the date you select. Automatic monthly donations reduce processing costs for the ministry and there are no cheques to write, stamps to buy, or trips to the mailbox for you. Read more about Monthly Partnership.
PRODUCT QUESTIONS
I want to give your free monthly gifts to some friends. Why can I receive only one free gift?
One free monthly gift is available per household. We request that your friends order their own gift to ensure that those who want the gift are receiving it. If you would like to order additional gifts for your friends you may purchase them at a 25 per cent discount.
